Question 1

Who is Wellness111 and what do you do?

Accepted Answer

Wellness111 is the consumer brand of Amwell Technologies, a cutting-edge wellness technology group that manufactures and distributes AFT Quantum energized wellness products, nutritionals, and jewellery. We promote energetic wellness worldwide through products embedded with our proprietary AMized Fusion Technology™ (AFT) Quantum resonance.

Question 2

Where are your offices located?

Accepted Answer

We operate globally with offices in the United States (Tustin, California — our global headquarters), Singapore (Asia hub), the United Kingdom, Australia, and the United Arab Emirates. You can reach any regional office through our Contact page.

Question 3

How long has Wellness111 been in business?

Accepted Answer

Amwell Technologies has been developing AFT Quantum resonance technology and serving customers in over 126 countries for more than two decades. Our products are trusted by over 2.3 million customers and health practitioners worldwide.

Question 4

What is AFT Quantum resonance technology?

Accepted Answer

AMized Fusion Technology™ (AFT) is our proprietary process that permanently alters the molecular structure of natural minerals at a quantum level, embedding them with a continuous Zero-Point resonance field. This resonance aligns and strengthens the body's biofield — the energetic layer that supports physical, mental, and emotional wellbeing.

Question 5

Are Wellness111 products safe to use?

Accepted Answer

Yes. AFT resonance is non-invasive, non-magnetic, and non-electromagnetic. It works naturally with the body's innate intelligence and cellular vibration. Our products are safe for daily, continuous use by people of all ages. As with any wellness product, individuals with pacemakers or implanted medical devices should consult their physician first.

Question 6

Can I become a partner or franchisee?

Accepted Answer

Yes. We offer partnership and franchise opportunities for practitioners, clinics, and entrepreneurs who want to share AFT Quantum wellness with their communities. Visit our About Us & Franchise page or contact our partnerships team through the Contact page to learn more.

Question 7

How do I place an order?

Accepted Answer

Browse our Shop, add products to your cart, and proceed to checkout. You can check out as a guest or create an account for faster future purchases. Enter your shipping and billing details, choose a shipping method, apply any discount code, then complete payment.

Question 8

Do I need to create an account to order?

Accepted Answer

No. You can check out as a guest with just your email and shipping details. Creating an account is optional but recommended — it lets you track orders, save addresses for faster checkout, view order history, and manage subscriptions.

Question 9

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards through our secure Nuvei payment gateway. Your card details are processed entirely on Nuvei's encrypted infrastructure — Wellness111 never stores your raw card information.

Question 10

Will I receive an order confirmation?

Accepted Answer

Yes. Immediately after a successful payment you'll see a Thank You page with your order number, and we'll send a confirmation email with your order summary and an invoice PDF. If you don't receive the email within a few minutes, check your spam folder or log in to your customer portal to view it.

Question 11

Can I change or cancel my order after placing it?

Accepted Answer

We begin processing orders quickly, so changes or cancellations must be requested as soon as possible. Contact Customer Support with your order number and we'll do our best to accommodate your request before the order ships.

Question 12

Why doesn't my order show up in my customer portal?

Accepted Answer

Orders placed as a guest (without signing in) aren't automatically linked to an account. If you create an account afterward using the same email address, contact support with your order number and we can link it. Signed-in orders appear in your portal order history automatically.

Question 13

How do I apply a discount code at checkout?

Accepted Answer

On the checkout page, find the discount or coupon field, enter your code exactly as given (codes are case-sensitive), and click Apply. The discount is validated live against our CRM and applied to your order total before payment.

Question 14

My discount code isn't working — why?

Accepted Answer

Discount codes can fail for a few reasons: the code is expired, it has already reached its usage limit, it doesn't apply to the items in your cart, or it was entered with incorrect capitalization. Double-check the code and try again. If it still fails, contact support with the code and we'll verify its status.

Question 15

Can I combine multiple discount codes on one order?

Accepted Answer

Generally only one discount code can be applied per order. Some promotions may stack automatically — check the terms of your specific offer or contact support if you're unsure.

Question 16

Where can I find current discount codes and offers?

Accepted Answer

Active promotions appear on our homepage, in our newsletter, and on select product pages. Subscribing to our newsletter is the best way to receive exclusive offers and early access to sales.

Question 17

Is there a discount for subscribing to the newsletter?

Accepted Answer

Yes — new newsletter subscribers often receive a welcome offer. Subscribe through the form at the bottom of any page and check your inbox for details.

Question 18

Where do you ship to?

Accepted Answer

We ship worldwide from our regional fulfillment centers. Most orders are delivered to over 126 countries. If you don't see your country at checkout, contact support and we'll confirm whether we can ship to your location.

Question 19

How much does shipping cost?

Accepted Answer

Shipping costs are calculated at checkout based on your destination, package weight, and selected shipping method. You'll see the exact shipping cost before you complete payment — there are no surprise charges.

Question 20

How long does delivery take?

Accepted Answer

Domestic orders (US) typically arrive within 3–7 business days. International delivery usually takes 7–21 business days depending on destination and customs processing. Expedited options may be available at checkout.

Question 21

How do I track my order?

Accepted Answer

Once your order ships, we send a shipping confirmation email with a tracking link. You can also track your order from your customer portal order history. Tracking updates may take 24–48 hours to appear after dispatch.

Question 22

Will I have to pay customs duties or taxes?

Accepted Answer

International orders may be subject to import duties, taxes, and customs fees set by your destination country. These charges are the recipient's responsibility and are not included in our prices or shipping fees. Check your local customs regulations for details.

Question 23

Can I change my shipping address after ordering?

Accepted Answer

Address changes must be requested before the order ships. Contact Customer Support immediately with your order number and the corrected address. Once an order is dispatched, we cannot redirect it.

Question 24

Do you offer a money-back guarantee?

Accepted Answer

Yes. Most AFT Quantum products come with a 30-day money-back guarantee. If you're not satisfied, you can return the product within 30 days of delivery for a refund (less original shipping). Some exclusions may apply — check the product page or contact support for specifics.

Question 25

How do I return a product?

Accepted Answer

Contact Customer Support with your order number to request a return. We'll provide return instructions and, where applicable, a return authorization. Please return items in their original packaging with all accessories included.

Question 26

How long does a refund take?

Accepted Answer

Once we receive and inspect your returned item, refunds are processed within 5–10 business days. The refund is issued to your original payment method. Your bank may take additional time to post the credit to your account.

Question 27

My product arrived damaged or defective — what do I do?

Accepted Answer

We're sorry! Contact Customer Support within 7 days of delivery with your order number and a photo of the damage. We'll arrange a replacement or refund at no extra cost to you.

Question 28

Are there items that can't be returned?

Accepted Answer

For hygiene reasons, certain opened consumables and personalized items may not be eligible for return. Consumable nutritionals (Amgenex range) must be unopened and sealed to qualify. Contact support if you're unsure about a specific item.

Question 29

How do I log in to my account?

Accepted Answer

Click the Login button in the top navigation bar and use the Customer Login page. You can sign in with your email and password, or use the passwordless email-code flow if you've forgotten your password.

Question 30

I forgot my password — how do I reset it?

Accepted Answer

On the login page, click the 'Forgot Password' link and enter your email. We'll send a secure verification code to your inbox. Enter the code and set a new password. If you don't receive the email, check your spam folder or contact support.

Question 31

What can I do in the customer portal?

Accepted Answer

From the portal you can view your order history, track active orders, manage saved shipping and billing addresses, update your contact details, and manage any active subscriptions or autoship orders.

Question 32

Why is my address showing up twice?

Accepted Answer

This was a known issue where returning customers' addresses were appended on each checkout instead of updated. It has been fixed — your saved address is now updated in place when you edit it, and only added once if it's new. If you still see duplicates, contact support and we'll clean them up.

Question 33

Can I delete my account and personal data?

Accepted Answer

Yes. You can request account deletion through Customer Support. We'll remove your personal data in accordance with our Privacy Policy and applicable data protection laws. Some records may be retained where required for legal or accounting purposes.

Question 34

What is the biofield?

Accepted Answer

The biofield is the dynamic field of energy and information that surrounds and permeates the human body. It's sometimes called the 'energy body' and is recognized by many traditional wellness systems as the foundation of physical, mental, and emotional vitality. AFT products are designed to support and strengthen this field.

Question 35

What is the Zero-Point Field?

Accepted Answer

In quantum physics, the Zero-Point Field is the lowest possible energy state that a quantum system can have — a background sea of energy that exists even in a perfect vacuum. AFT technology harnesses this concept to create a resonance that aligns and energizes the body's biofield.

Question 36

How quickly will I feel results from AFT products?

Accepted Answer

Many people report feeling lighter, clearer, or more grounded within minutes of first use. Cumulative benefits — better sleep, reduced fatigue, improved mood — typically develop over 3 to 14 days of consistent use. Individual experiences vary based on your overall energy balance and lifestyle.

Question 37

Do AFT Quantum products lose their energy over time?

Accepted Answer

No. AMized Fusion Technology™ permanently alters the molecular structure of the natural minerals at a quantum level. The resonance does not expire, drain, or require recharging. Hardware products like the AMwand remain highly effective for well over 10 years.

Question 38

Does AFT protect against EMF and 5G?

Accepted Answer

AFT products create a coherent resonance field that supports your biofield against environmental stressors, including electromagnetic fields from devices and wireless signals. They work by strengthening your own energy field rather than blocking EMFs directly.

Question 39

What is AFT Distant / Remote Healing?

Accepted Answer

AFT Distant Healing is a live, one-on-one video session with a certified practitioner who uses AFT Quantum tools and Quantum healing frequencies to cleanse, rebalance, and renew your energy system — wherever you are in the world. Sessions are conducted online at a time that suits you.

Question 40

How does Wellness111 use my personal data?

Accepted Answer

We use your data to process orders, deliver products, provide customer support, and (with your consent) send you relevant offers and updates. We never sell your personal information to third parties. Full details are in our Privacy Policy page.

Question 41

Is my payment information secure?

Accepted Answer

Yes. All payments are processed through our PCI-compliant Nuvei payment gateway over encrypted connections. Your card details are tokenized and handled entirely by Nuvei — Wellness111 never sees or stores your full card number.

Question 42

Who has access to my data?

Accepted Answer

Access is limited to authorized staff who need it to fulfill your order and provide support. We share data only with service providers who help us operate (payment processing, shipping, email delivery) under strict contractual obligations, and where required by law.

Question 43

How do I unsubscribe from emails?

Accepted Answer

Every marketing email we send includes an unsubscribe link at the bottom. Click it to opt out immediately. You'll still receive essential transactional emails (order confirmations, shipping updates) as long as you have an active account.

Question 44

Do you use cookies?

Accepted Answer

Yes, we use essential cookies to keep you signed in and remember cart contents, and analytics cookies to understand how the site is used. You can control cookie preferences through your browser settings. See our Privacy Policy for details.

Question 45

My payment failed but I was charged — what happened?

Accepted Answer

If a payment fails at the final authorization step, your bank may place a temporary hold on the funds that releases automatically within a few business days. No order is created on our end in this case. If the charge doesn't reverse, contact support with the date and amount and we'll help resolve it.

Question 46

I'm getting a checkout error — what should I do?

Accepted Answer

First, double-check your card details, billing address, and that your card allows international or online purchases. Clear your browser cache or try another browser/device. If the error persists, contact support with a screenshot and the time you tried — we'll investigate promptly.

Question 47

I didn't receive my order confirmation email.

Accepted Answer

Check your spam or junk folder first. If it's not there, the email may have bounced. Log in to your customer portal to view the order, or contact support with your order number (from the Thank You page) and we'll resend the confirmation and invoice.

Question 48

I see 'Discount validation is temporarily unavailable.'

Accepted Answer

This message appears when our CRM coupon service can't be reached at checkout. Your discount code is still valid — try again in a few moments. If it persists, contact support with the code and we'll apply the discount manually or confirm its status.

Question 49

The website isn't loading properly for me.

Accepted Answer

Try clearing your browser cache and cookies, disabling browser extensions, or using an incognito/private window. Ensure your browser is up to date. If a specific page won't load, note the URL and contact support so we can check for an issue on our end.

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