Common Questions, Answered
Everything you need to know about ordering, shipping, returns, discounts, your account, AFT Quantum wellness, privacy, and technical support — all in one place.
Product Information
What AFT is, how our products work, materials, safety, and care.
Shipping & Fulfillment
Where we ship from, which countries, delivery times, tracking, carriers, billing vs. shipping addresses, and storing multiple addresses.
Pricing & Payment
Accepted payment methods, currencies, pricing, taxes, invoices, security, and discount codes.
Returns & Refunds
Our money-back guarantee, how to return an item, exchanges, and refund timelines.
Company & Brand Information
Who is behind Wellness111, headquarters, history, and partnerships.
Product Usage & Care
Using and caring for your AFT products, pricing & value, and upgrade & trade-in options.
Miscellaneous
Custom branding, charity, medical devices, radiation, seasonal sales, free educational materials, demonstrations, consultations, and newsletter.
Customer Support & Policies
Support hours, response times, privacy, cancellations, and warranties.
Subscriptions & Memberships
Subscription services, loyalty points, earning, redeeming, and expiration.
Technology & Innovation
What makes AFT unique, development, patents, studies, and energy.
Environmental & Ethical Commitments
Sustainability, ethical sourcing, cruelty-free, recycling, and fair trade.
Wholesale & Business Opportunities
Stockist & wholesale programs, reselling, private labeling, training, commissions, practitioners, and B2B solutions.
General Customer Concerns
Returns, refunds, cancellations, defective products, and ordering help.